If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.
Subscriptions purchased through Google Play
The provider’s refund guarantee applies subject to conditions.
Within 30 days
Starting from your initial purchase
Important limitations
We could not confirm how non-refundable extras affect the refund amount for a bundle.
Conditions
Only one refund is available per service.
Exclusions
Renewal payments are not covered by the provider’s guarantee.
Prepaid and gift-card purchases are excluded.
Trials lasting 30 days or longer are excluded.
Purchases that violate the terms of service are excluded.
Some extras, including Anonymous Dedicated IP and Alternative ID-related purchases, are excluded.
How to request a refund
- Within 48 hours of purchase, request a refund through Google Play.
- For later requests, contact Surfshark support.