Purchases on the VPN website
The provider’s refund guarantee applies subject to conditions.
Within 14 days
Starting from the purchase date
Important limitations
Marketing and payment terms differ; the detailed payment policy is used here.
Conditions
Activation may limit refund eligibility. Payment or network fees may be deducted.
Refunds for renewal payments
Refund eligibility for renewal payments is not specified.
How to request a refund
- Contact support to request a refund.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.