Purchases on the VPN website
The provider’s refund guarantee applies subject to conditions.
Within 30 days
Starting from your initial purchase
Important limitations
Refunds outside the guarantee are considered at Proton’s discretion.
Refund amount & fees
Full refund under these conditions.
Conditions
Cancel your subscription and request the refund within the 30-day window.
Only one refund request is allowed per user.
How to request a refund
- Contact Proton support to request a refund.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.
Additional conditions from the VPN provider
Subscriptions purchased through Google Play
The store’s refund policy applies subject to conditions.
How to request a refund
- Contact Proton support to request a refund.