Purchases on the VPN website
The provider’s refund guarantee applies subject to conditions.
Within 30 days
Starting from your initial purchase
Refund amount & fees
Cryptocurrency refunds are based on the original purchase value in USD, converted to cryptocurrency.
Conditions
You must not have received a refund for a previous purchase.
For prepaid or gift cards, the card provider must support refunds.
How to request a refund
- Contact NordVPN support to request a refund.
- Open the account refund link supplied by support.
- Confirm your refund request.
12 months · 27 months · Germany, 12 months · 27 months · Netherlands, 12 months · 27 months · United Kingdom
The provider’s contractual refund policy applies subject to conditions.
Within 30 days
Starting from the renewal charge
Refund amount & fees
A full refund is available within 30 days of the renewal charge.
After 30 days, the remaining term is refunded proportionally, starting with the month after your request.
Refunds for renewal payments
Renewal payments are eligible under these conditions.
How to request a refund
- Contact NordVPN support to request a refund.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.
Additional conditions from the VPN provider
Subscriptions purchased through Google Play
The provider’s refund guarantee applies subject to conditions.
Within 30 days
Starting from your initial purchase
Exclusions
Renewal payments are not covered by the provider’s guarantee.
How to request a refund
- Contact NordVPN support to request a refund for your Google Play purchase.