Purchases on the VPN website
Credit card · Debit card · PayPal
The provider’s refund guarantee applies subject to conditions.
Within 7 days
Starting from your initial purchase
Refund amount & fees
A 5% fee is deducted from the refund.
A partial refund for unavailable services may be considered within seven days at ZoogVPN’s discretion.
Conditions
Use less than 10 GB of VPN data.
The purchased plan must last at least 30 days.
Give support a chance to resolve technical problems and follow its recommendations.
You must not have claimed a refund before.
How to request a refund
- Contact ZoogVPN support through https://zoogvpn.com/contact/.
- Provide your username and the reason for cancellation.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.