Purchases on the VPN website
Credit card
Refund eligibility applies subject to conditions.
Within 14 days
Starting from the date the contract was concluded
Important limitations
The terms treat granting plan access as full performance. We could not confirm how refunds remain available after activation.
Refund amount & fees
Approved refunds return to the original payment method within 14 days.
Conditions
Give a reason for your request.
Reply to support within seven calendar days.
How to request a refund
- Contact Planet VPN support to request a refund.
Cryptocurrency
Refund eligibility applies subject to conditions.
Within 14 days
Starting from the date the contract was concluded
Important limitations
The terms treat granting plan access as full performance. We could not confirm how refunds remain available after activation.
Refund amount & fees
Approved refunds are paid by bank transfer, using the payment-date exchange rate minus applicable transaction fees.
Conditions
Give a reason for your request.
Reply to support within seven calendar days.
Provide the banking details and account-holder identification requested by support.
How to request a refund
- Contact Planet VPN support to request a refund.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.