Purchases on the VPN website
1 month
The provider’s refund guarantee applies subject to conditions.
Within 7 days
Starting from your initial purchase
Important limitations
The purchase page advertises 30 days without conditions, but the detailed refund policy imposes technical-problem requirements and different windows by plan length.
The threshold for significant use is not specified.
Refund amount & fees
Cryptocurrency refunds use the original cryptocurrency and the USD exchange rate at the time of the refund.
Unused parts of a billing cycle are not refunded after cancellation.
Conditions
Provide evidence of a software problem that support cannot resolve.
You must be unable to connect to any server listed on the website.
The subscription terms require that there has been no significant use of the service.
How to request a refund
- Email who@whoer.net from the address used for your purchase.
- Describe the problem and include error messages or screenshots.
12 months · 24 months
The provider’s refund guarantee applies subject to conditions.
Within 30 days
Starting from your initial purchase
Important limitations
The purchase page advertises 30 days without conditions, but the detailed refund policy imposes technical-problem requirements and different windows by plan length.
Refund amount & fees
Cryptocurrency refunds use the original cryptocurrency and the USD exchange rate at the time of the refund.
Unused parts of a billing cycle are not refunded after cancellation.
Conditions
Provide evidence of a software problem that support cannot resolve.
You must be unable to connect to any server listed on the website.
How to request a refund
- Email who@whoer.net from the address used for your purchase.
- Describe the problem and include error messages or screenshots.
App Store & Google Play purchases
If you paid through the App Store or Google Play, you can request a refund through that store. Requests are assessed under the store’s rules; approval is not guaranteed.